BUSINESS VOICE, HD AND HOSTED.
Hosted VoIP and SIP trunking for NYC small businesses. HD call quality, number portability, mobile softphone, and pricing that scales line by line. From $19.99 per line per month.
The landline-replacement layer your phone system runs on.
Voice service is the dial tone, the part that connects your business to the rest of the world. A great phone system on bad voice service is unreliable. Cheap voice service on a great phone system still drops calls and clips audio. We pair real carrier-grade voice infrastructure with a phone system that's actually configured for your business.
The legacy way (analog landlines from the phone company) costs more and offers less every year. Hosted VoIP runs over your internet connection, scales line by line, and gives you features, mobile softphone, voicemail-to-email (add-on), multi-location, that landlines simply can't.
Pick the plan that fits your team.
Per-line or per-user pricing depending on the plan. Plans include voice service plus the phone system features. See the full pricing page for line-item breakdowns.
$19.99 / line / mo
- Unlimited or metered US & Canada calling
- HD voice on all calls
- Number porting included
- Mobile + desktop softphone
- Basic IVR / auto-attendant
$29.99 / user / mo
- Everything in Starter, plus:
- IP phone included (one per user)
- Multi-level auto-attendant
- Ring groups + hunt groups
- Business-hours / after-hours routing
- Mobile + desktop softphone
- Multi-site support
Custom pricing
- Everything in Business, plus:
- Call recording & analytics
- CRM integrations
- Priority SLA
- Custom IVR / call flows
- On-prem or cloud PBX
- Dedicated account contact
Features in every voice plan.
HD Voice Quality
Wideband audio on every call where the far end supports it. Voices sound more natural and less compressed than a traditional landline.
Number Porting
Keep your existing business numbers. We handle the paperwork with your current carrier. Porting typically takes 7 business days with no service interruption.
Unlimited or Metered
Pick unlimited US & Canada calling for predictable monthly billing, or metered (per-minute) if your call volume is light. International is metered at per-country rates either way.
Mobile Softphone
iOS and Android apps. Your business number rings your cell; outgoing calls show your business caller ID instead of your personal number.
Voicemail-to-Email (add-on)
Available as a per-line add-on. Voicemails arrive in your inbox as audio attachments. No checking a separate voicemail box, no missed messages.
Caller ID & CNAM
Your business name (not "Unknown Caller") shows up on outbound calls. We register your CNAM with the major databases as part of onboarding.
Works With Cloud or On-Prem
Same voice service runs underneath a hosted cloud PBX or an on-premise PBX. You can switch system types later without changing carriers.
Scales Line by Line
Add a line for a new hire on a Monday and have it live the same day. No multi-week installs, no surprise contract renegotiations.
From signed agreement to first call.
Scope
Number of lines, number of users, current setup. We confirm the right plan and any porting requirements. 15-30 min phone call or site visit.
Written Quote
Per-line or per-user pricing, hardware (if needed), porting plan, install timeline. No surprise fees on the invoice.
Build & Port
We provision your phone system, pre-configure devices, and submit port requests for your existing numbers. Porting runs 7 business days in parallel with the build.
Swap Day
Phones arrive pre-loaded. We coordinate the exact cutover window with you, usually 1-2 hours. By end of day, all calls run on the new service.
Live + Supported
Post-launch training, adjustments, and on-call support. Need a new user added? A new menu option? Call us, same-day changes for most requests.
Common questions from NYC business owners.
What is hosted VoIP and how is it different from a landline?
Hosted VoIP (Voice over IP) is business phone service that runs over your internet connection instead of over a dedicated copper phone line. The dial tone is delivered from a carrier's data center, not from a wire in the wall. The practical differences: no per-minute toll charges to most places, your number rings on your desk phone, your cell, your laptop, all at once, and you can move offices without changing your number. The downside: if your internet goes out, your office phones go out too, which is why we pair voice service with managed business internet and (for higher-stakes setups) a backup path.
Can I keep my existing business phone numbers?
Yes. Number porting is included and is one of the first things we do during onboarding. The process typically takes 7 business days. During that time your old service stays active, there's no outage. On port-completion day, the number flips to our service in the background, usually without anyone in your office noticing. We handle the paperwork with the losing carrier.
How many phone lines can I have?
No hard cap, we scale from a single line (one person, one number) up to 100+ lines for larger small businesses. The system can grow with you. Adding a new line is typically a same-day or next-day change, not a multi-week install.
What's HD voice and is it really better?
HD voice (wideband audio) uses a larger frequency range than traditional telephone audio, so voices sound clearer and more natural, closer to a video call than to a landline. The catch: both ends of the call need to support HD audio for the full benefit. Calls between two HD-capable systems sound noticeably better. Calls to an old landline or low-end mobile drop down to standard quality. All our IP phones support HD voice by default.
Does voice service include unlimited calling, or is it metered?
Both options are available, pick what fits your usage. Unlimited US and Canada calling is available on all standard plans for a flat monthly rate. If your call volume is light, metered calling (per-minute pricing) may be cheaper. We'll model both during the quote based on your actual call patterns. International calling is available metered at per-country rates either way. No surprise overage bills regardless of which option you pick.
Do I need a separate phone system, or does voice service include the system?
Our voice service includes a full phone system (PBX) by default, auto-attendants, ring groups, mobile softphone, the works (voicemail-to-email is a per-line add-on). You can choose hosted (cloud) PBX or an on-premise PBX; both run on our voice service. See the Phone Systems page for the full feature set.
More on switching, porting, and pricing.
If you're researching a move to VoIP, these guides cover the questions most NYC business owners ask before they sign anything:
- How to switch business phone providers. the end-to-end walk-through with no carrier outage.
- How to port a business phone number in NYC. what porting actually looks like day-to-day.
- How much does business VoIP cost in NYC?. real numbers for 5, 10, and 25-line setups.
- How to lower your NYC business phone bill. the line-item audit we run during quotes.
- Hosted PBX vs. on-premise PBX in NYC. when each one wins.
- AI Receptionist. Natural-language AI in over 34 languages, FAQ handling, intelligent routing. Per-line add-on on the Business plan.
- Integrations. CRM, helpdesk, Microsoft Teams, Google Workspace, Outlook, Zendesk, and more.
Still running legacy hardware? See our replacement guides for Avaya, Nortel, Toshiba, NEC, and Panasonic.
Phone Systems for
NYC Small Business.
Serving NYC small businesses since 2021. From single-office dental practices to multi-location retailers, we tailor every setup to how your business actually runs. Click any industry below to see how we configure for that specific use case.
Dental
After-hours emergency routing, multi-location practices.
Healthcare
Multi-provider hunt groups, appointment-time routing.
Real Estate
Agent mobile softphones, multi-office hunt groups.
Property Management
Multi-property routing, after-hours maintenance line.
Retail
Storefront phones, multi-location hunt groups.
Accounting
Tax-season queue callback, time-based routing.
Restaurants
Call Park, DECT handsets, multi-language IVRs.
Pro Services
Mobile softphones for partners, call recording.
Construction
Field-team softphones, dispatch routing.
Automotive
Service-bay paging, parts-counter line.
Hospitality
Multi-language IVR, 24/7 front-desk coverage.
Fashion
Showroom phones, wholesale buyer line.
Jewelry
Single discreet line, by appointment.
Finance
Advisor mobile softphone, multi-office support.
Freelancers
NYC business number, softphone, no office needed.
Get a voice quote.
Tell us your team size, line count, and current setup. We'll have a written quote in your inbox within 24-48 hours.