AI RECEPTIONIST, NEVER MISS A CALL.
A natural-language AI receptionist for NYC small businesses. Answers in over 34 languages, handles FAQs from your custom knowledge base, and routes calls intelligently around the clock. Available as a per-line add-on on the Business plan.
Every missed call is a customer that called someone else.
Small NYC offices lose business every time a call rings out, gets a voicemail nobody listens to, or hits a 5-level phone tree at lunch. A traditional receptionist costs $40K-$60K per year plus benefits. A second receptionist for after-hours and weekends doubles that. Most small businesses just live with the missed calls.
An AI receptionist answers every call, in the caller's language, around the clock. It handles common questions from your knowledge base, routes calls intelligently, generates a written summary of each call, and hands off cleanly to a human when the situation calls for it. The math is straightforward, even a single recovered customer per month pays for the service many times over.
A per-line add-on, not a separate platform.
AI Receptionist runs on top of your existing LightningVoIP Business plan. It uses your numbers, your calendar, and your call routing. You don't switch platforms, you add a feature. Pricing depends on call volume and which capabilities you turn on.
Business plan
- Hosted VoIP voice service
- One IP phone per user
- Multi-level auto-attendant
- Ring groups + hunt groups
- Mobile + desktop softphone
- Required base for AI Receptionist
Per-line add-on
- Natural-language understanding
- Over 34 supported languages
- Knowledge-base FAQ handling
- Intelligent call routing
- Post-call summaries with next steps
- Live call and voicemail transcription
- Human escalation rules
- Performance insights and CDR
Optional
- AI call transcription
- AI call summarization
- Voicemail-to-email (per-line add-on)
- E-fax (per-line add-on)
- Call recording, 500 min/mo
- Mix and match per line
An assistant that actually answers.
Natural Language
Callers speak normally. No "press 1 for sales, press 2 for support" tree. The AI understands intent, answers in a human-like voice, and routes the call where it needs to go.
34+ Languages
Including English, Spanish, Chinese, Russian, Polish, Arabic, French, Italian, Portuguese, Korean, Hindi, Tamil, Vietnamese, Japanese, and more. The AI detects the caller's language and responds in the same one.
Custom Knowledge Base
The AI answers questions from your business's knowledge base: hours, services, locations, common policies. You decide what it can answer on its own and what gets routed to a human.
Intelligent Call Routing
The AI sends each call to the right destination based on what the caller actually needs. New customer? Existing patient? Vendor? Each one gets routed to the right person or ring group.
24/7 Coverage
Picks up at 7am, picks up at midnight, picks up Sundays. After-hours calls that used to roll to voicemail now get a real, useful response, every time.
Call Summaries & Insights
Every call generates a post-call summary with key points and next steps. Reduces manual note-taking and prevents missed follow-ups. Searchable from your call log.
Voicemail & Call Transcription
Live calls and stored voicemails become searchable text. Scan a conversation at a glance instead of replaying audio. Easier multi-tasking, faster responses.
Performance Insights
Detailed call detail records (CDR) and AI call reports show how the AI is performing: resolution rate, common ask types, where escalations happen. Use the data to refine over time.
From signup to first answered call.
Discovery
We listen to a sample of your current calls (with consent). What questions do callers ask? What's the most common reason for the call? What gets escalated to a human? This informs the AI's training.
Configuration
We script your greeting, intake questions, language priorities, calendar connections, and escalation rules. You review and approve before anything goes live.
Test
We test end-to-end with real numbers and real call flows. You call the AI from your phone, ask the questions your customers would ask, and confirm the routing logic. We adjust until it sounds right.
Cutover
The AI starts taking real calls on a date you pick. You can run it on after-hours only at first, or full-time from day one. Either way, every call gets a summary in your inbox.
Tune
Two weeks in, we review the call log together. What's the AI handling well? What's getting escalated unnecessarily? We refine prompts, escalation rules, and language coverage based on real data.
Questions from NYC business owners.
What is an AI receptionist and how does it work?
An AI receptionist is a virtual answering service powered by natural-language AI. Instead of a robotic "press 1 for sales" menu, callers speak normally and the AI understands. It answers questions from your business's knowledge base (hours, services, locations, common policies), routes calls to the right person, and hands off to a human when the situation calls for it. We configure it to match your specific call patterns and business workflow.
Is AI receptionist included on the Business plan, or extra?
AI Receptionist is available as a per-line add-on, not included by default. It works on top of your existing Business plan voice service and shares your phone system, numbers, and routing. Pricing depends on call volume and feature set, we quote based on your actual usage.
What languages does the AI receptionist support?
Over 34 languages, including English, Spanish, Chinese, Russian, Polish, Arabic, French, Italian, Portuguese, Korean, Hindi, Tamil, Vietnamese, Japanese, Ukrainian, Romanian, Turkish, and more. The AI detects the language a caller speaks and responds in the same one. This is especially useful for NYC small businesses serving diverse neighborhoods like Brighton Beach, Sunset Park, Flushing, or Bay Ridge.
What happens after each call?
The AI generates a post-call summary with key points and any next-step actions, plus a searchable transcript of the conversation. You review these in your call log or have them delivered however suits your workflow. No more lost details from rushed handwritten notes.
What happens if the AI cannot handle a call?
Escalation paths are part of the setup. If the caller asks for something outside the AI's knowledge base, or if they explicitly ask for a human, the call routes to a designated person, ring group, or after-hours line. The AI doesn't try to bluff its way through, it hands off cleanly. We tune these escalation rules during onboarding.
How accurate is it for businesses with technical or industry-specific calls?
Accuracy depends on how well your knowledge base is set up. The AI learns your business name pronunciations, common services, hours, and policies during configuration. For specialized vocabulary (medical terms, legal terms, jewelry industry terms), we provide additional training prompts. After the first 2 to 4 weeks of real calls, you can review AI call reports to see resolution rates and refine the configuration. Most NYC offices see strong first-call handling once tuned.
More on multilingual phones and automation.
If you're researching AI receptionist or multilingual phone setups, these guides cover what NYC offices commonly run into:
- Multi-language IVR for NYC rental buildings. Spanish, Russian, Mandarin routing for diverse neighborhoods.
- After-hours phone system in NYC. How to keep customers from being lost after 6pm.
- Phone Systems overview. Cloud PBX or on-premise PBX, the platform AI Receptionist runs on.
- Voice Service. The hosted VoIP service required for AI Receptionist to work.
- Full pricing breakdown. Standard, Business, and add-on line items.
For practices that handle a lot of appointment booking, see our industry pages for dental, healthcare, law firms and professional services, and real estate.
Phone Systems for
NYC Small Business.
Serving NYC small businesses since 2021. From single-office dental practices to multi-location retailers, we tailor every setup to how your business actually runs. Click any industry below to see how we configure for that specific use case.
Dental
After-hours emergency routing, multi-location practices.
Healthcare
Multi-provider hunt groups, appointment-time routing.
Real Estate
Agent mobile softphones, multi-office hunt groups.
Property Management
Multi-property routing, after-hours maintenance line.
Retail
Storefront phones, multi-location hunt groups.
Accounting
Tax-season queue callback, time-based routing.
Restaurants
Call Park, DECT handsets, multi-language IVRs.
Pro Services
Mobile softphones for partners, call recording.
Construction
Field-team softphones, dispatch routing.
Automotive
Service-bay paging, parts-counter line.
Hospitality
Multi-language IVR, 24/7 front-desk coverage.
Fashion
Showroom phones, wholesale buyer line.
Jewelry
Single discreet line, by appointment.
Finance
Advisor mobile softphone, multi-office support.
Freelancers
NYC business number, softphone, no office needed.
Get an AI Receptionist quote.
Tell us your line count, typical call volume, and which languages matter most. We will quote within 24-48 hours.