HOTEL PHONE SYSTEMS FOR THE GUEST.
Phone systems for NYC boutique hotels and hospitality businesses. Front desk routing, in-room calling, multi-language IVRs for international guests, OTA integration, and housekeeping coordination, all in one cloud PBX.
A guest's first call is your first impression.
Hotel guests call before they arrive ("can I check in early?"), during their stay ("the AC isn't working"), and after they leave ("I think I left a charger"). Each call is a moment where your service either delivers or doesn't. A phone system that ties up your front desk with internal-extension hunting, language barriers, or "I'll have to transfer you to housekeeping" handoffs costs reviews, repeat bookings, and word-of-mouth.
We deploy systems built for the way modern boutique hotels and small hospitality businesses operate. Multi-language IVRs for international guests. In-room phones tied to the cloud PBX so housekeeping calls connect instantly. Front desk ring groups so a call doesn't sit on hold while one staff member handles a checkout. OTA integration so reservation calls surface guest history before you pick up.
Built for the front desk, the floor, and the guest.
Multi-Language IVRs
NYC hotels host guests from every continent. Spanish, Mandarin, French, Russian, Arabic, Portuguese, Japanese, set up the IVR in your most common guest languages. Standard, no upcharge.
In-Room Calling
Guest in room 412 calls the front desk. Caller ID shows the room number. Front desk knows who's calling before they pick up. Housekeeping requests, room service, wake-up calls, all routed efficiently.
Front Desk Ring Groups
Multiple front desk phones ring at once. Whoever's free first picks up. No more "I see they're all busy, I'll just leave a voicemail."
Reservation & Booking Lines
Direct line for new reservations routes to the booking specialist. Existing-guest calls go to the right department. OTA integrations surface booking history on incoming calls.
Housekeeping & Maintenance Coordination
Front desk dispatches housekeeping or maintenance to a specific room with one button. Staff carries softphones on their phones for hands-free calls while moving between floors.
After-Hours Guest Services
3 AM noise complaint, late check-in, lost-key request, after-hours routing gets urgent guest calls to the on-duty manager while non-urgent calls roll to voicemail-with-transcription.
Multi-Property Routing
Got two or three boutique hotels across NYC? One unified phone system, calls between properties are free, centralized reservations and management.
Internet for Guest Wi-Fi & Operations
Reliable internet for guest Wi-Fi (Ubiquiti UniFi-backed if you want it), property management software, and back-office operations. Primary fiber with LTE failover.
Voicemail-to-Email for Managers (add-on)
Hotel managers move between floors, vendors, and the front desk all day. Voicemail-to-email lets them scan messages between meetings instead of standing at a desk phone.
Phone, internet, and IT
for NYC hospitality.
One Brooklyn-based provider. Everything your hotel or hospitality business needs to deliver guest experience.
Voice Service
Hosted VoIP with multi-language IVRs, in-room calling, ring groups, and OTA integration support.
From $19.99 / line / mo
Business Internet
Reliable internet for guest Wi-Fi, property management, and operations. Primary fiber with LTE failover.
Scalable plans
Phone Systems
Cloud PBX with in-room calling, multi-property routing, OTA integration, and after-hours guest services.
Full PBX included
Managed IT
Property management networks, guest Wi-Fi (Ubiquiti UniFi-backed), security cameras, and helpdesk for staff.
Proactive monitoring
Repair & Cabling
In-room phone wiring, front desk infrastructure, network expansion for renovations and new buildouts.
On-site NYC service
Virtual Services
Virtual concierge, voicemail-to-email (add-on), automated booking confirmations via SMS, and remote staff extensions.
Remote-ready
All 5 boroughs. Same-day on-site response.
SoHo boutique hotels, Long Island City stays, Manhattan luxury properties, Brooklyn neighborhood inns, JFK and LaGuardia airport hotels, wherever your property is, we get there.
Common questions from hotel operators.
Can it integrate with my property management system?
Most modern hospitality PMS platforms (Cloudbeds, Mews, Opera, Maestro, etc.) integrate via API. Caller ID can pull guest information, reservation history, and current room. Tell us what you use and we'll confirm what's possible.
How does in-room calling work with cloud PBX?
Each room's phone is an extension on the cloud PBX. Caller ID identifies the room. In-room calls to the front desk show the room number. House calls between rooms can be allowed or restricted by your policy. International long-distance calling can be locked behind authorization codes.
What about multi-language guest support?
Multi-language IVRs are standard, no upcharge. We typically set up the IVR in your most common 4-6 guest languages. The auto-attendant greets in each language, lets the guest choose, then routes to the right department.
What happens if my internet goes down?
For hotels where downtime impacts guests directly, we pair primary fiber with LTE failover. Calls keep routing, guest Wi-Fi keeps working (slower but functional), and front desk phones stay live.
Can I keep my hotel's phone number?
Yes, number portability is included. Even if your property has used the same number for decades, we'll port it.
More for hospitality operators.
Want the numbers before you call? Read how much business VoIP costs in NYC for real monthly totals at hotel and multi-property scale.
Get your hotel connected.
Pricing tailored to your line count and address.