AUTO INDUSTRY PHONE SYSTEMS FOR THE BAY.
Phone systems for NYC dealerships, repair shops, body shops, and tow businesses. Service desk routing, parts department lines, mobile dispatch, multi-location dealership routing, and customer status updates that don't tie up your service writer's phone.
Customers don't want to be on hold. They want their car back.
Auto businesses are loud, busy, and customer-hungry. Service writers are quoting estimates while parts is on the other line. Sales is showing a customer a 4Runner while the body shop is diagnosing a fender. A customer calling for a status update gets routed through three departments before getting an answer they could have gotten by text. National phone systems don't get any of this.
We deploy systems built for the way auto businesses actually run. Service vs. sales vs. parts triage at the auto-attendant. SMS status updates so customers stop calling for "is it ready yet?" inquiries. Mobile dispatch for tow trucks and body shop pickups. Multi-location routing for dealership groups. The phone system gets out of the way so your team can fix cars and sell them.
Built for service, sales, and the bay.
Service vs. Sales vs. Parts Triage
"Press 1 for service, 2 for sales, 3 for parts, 4 for body shop." Auto-attendants route customers to the right department automatically. No more "let me transfer you" routing roulette.
Mobile Dispatch for Tow Trucks
Tow drivers carry softphones on their phones. Dispatch routes calls to the closest available truck. Drivers communicate hands-free. Customer in distress reaches a real person, not voicemail.
SMS Status Updates
"Your car is ready" / "Estimate is approved" / "Parts are in" via SMS. Customers stop calling for status updates. Service writers get back hours per week.
Multi-Location Dealership Routing
Got two dealerships across the boroughs? One unified phone system. Customers can dial one main number and get routed to the right location. Calls between locations are free.
Service Writer Ring Groups
Multiple service writers ring at once when a customer calls. Whoever's free first picks up. No more "they all sound busy, I'll call back later."
Voicemail-to-Email for Service Notes (add-on)
Service writers and managers leave voicemails for follow-up. Transcriptions get emailed and tagged. Voicemail-as-task-list, basically.
Multi-Language IVRs
NYC auto businesses serve customers in dozens of languages. Spanish, Mandarin, Russian, Bengali, set up the IVR in your customers' actual languages. Standard, no upcharge.
Call Recording for Service Disputes
"You said you'd fix the brakes for $300, not $500." Recorded service-quote calls protect both the shop and the customer. Configurable retention.
After-Hours Sales & Service
Sales department closed. Service desk closed. After-hours auto-attendant routes urgent towing calls to the on-call driver while non-urgent calls roll to voicemail-with-transcription for next business day.
Phone, internet, and IT
for NYC auto businesses.
One Brooklyn-based provider. Everything your dealership, shop, or tow business needs to keep customers moving.
Voice Service
Hosted VoIP with department routing, ring groups, mobile dispatch, and SMS notification support.
From $19.99 / line / mo
Business Internet
Reliable internet for service-management software, parts inventory, and digital DMS. Primary fiber with LTE failover.
Scalable plans
Phone Systems
Cloud PBX with multi-department routing, SMS automation, multi-location coverage, and DMS integration.
Full PBX included
Managed IT
DMS networks, security cameras, parts inventory systems, and helpdesk for your sales/service/parts staff.
Proactive monitoring
Repair & Cabling
Service-desk wiring, parts-department network expansion, body-shop cabling, dealership renovations.
On-site NYC service
Virtual Services
Virtual receptionists, SMS status updates, voicemail-to-email (add-on), click-to-call from your website's service or sales pages.
Remote-ready
All 5 boroughs. Same-day on-site response.
Hylan Boulevard auto row, Bronx auto repair, Queens body shops, Brooklyn dealerships, Manhattan service centers, wherever your bay or showroom is, we get there.
Common questions from dealership owners and shop managers.
Can it integrate with my DMS or service management software?
Most modern auto DMS and service-management platforms (CDK, Reynolds, Dealertrack, Mitchell, Tekmetric, etc.) integrate via API. Caller ID can pull customer history, service records, and active RO status. Tell us what you use.
How do SMS status updates actually work?
When a service writer marks an RO as ready, complete, or estimate-approved in your DMS, our integration triggers an SMS to the customer's phone. They can reply with questions or pickup confirmations. Hours of phone tag eliminated.
Can it route tow truck calls to the closest available driver?
Yes. Drivers carry softphones with location-aware routing. The dispatch can prioritize closest, on-shift, or specific-skill drivers. Customer in distress reaches help fast.
What about multi-location dealerships?
One unified phone system serves all your locations. Auto-attendant routes callers to the right store. Calls between locations are free. Centralized reporting on all departments across all stores.
Can I keep my dealership's phone number?
Yes, number portability is included. Some dealerships have used the same number for 40+ years. We port them all.
More for dealerships and shops.
Want the full numbers before you call? Read how much business VoIP costs in NYC for real monthly totals at single-shop and multi-store scale.
Get your shop connected.
Pricing tailored to your line count and address.