NEC Repair First. Replacement Only When It's Time. Brooklyn-Based, All 5 Boroughs.

NEC systems still run in plenty of NYC offices, DSX, SL series, Univerge SV series, Aspire. Some of those platforms are EOL. Some are aging out. We service them while it makes sense, and migrate them cleanly when it doesn't.

The NEC situation in NYC

NEC is still an active business phone vendor, but their older platforms have been progressively end-of-lifed. Aspire and Electra Elite are long discontinued. DSX (the small-business hybrid system that replaced Aspire) is also EOL, with the SL series (SL1100, SL2100) positioned as the modern replacement on the premise-based side. The Univerge SV series (SV8100, SV9100, SV8300, SV9300) is newer but the trend is the same, many NYC offices that originally went with NEC are now evaluating cloud alternatives instead of continuing on premise hardware.

On the carrier side, the analog and PRI lines many NEC systems run on are being retired. Verizon's FCC-approved copper retirement order from March 2026 is accelerating this. If your NEC uses copper or PRI, the carrier side may force a decision before the NEC itself does.

NEC systems we service

• NEC DSX, DSX-40, DSX-80, DSX-160. Small-business hybrid systems, EOL but still common in NYC offices.
• NEC SL series, SL1100, SL2100. Replacement for DSX, still actively supported but many customers are evaluating cloud.
• NEC Univerge SV series, SV8100, SV8300, SV9100, SV9300. Mid to larger systems, IP-capable.
• NEC Aspire, long EOL. Replacement parts come through refurbished-equipment channels.
• NEC Electra Elite, older platform, long EOL. Still running in some older NYC offices.

If your NEC isn't on this list, ask us anyway. We've worked with most of what's still running.

Repair or replace

Repair makes sense when: your system is running stably, parts are still available at reasonable cost, and you don't need the modern features cloud systems offer.

Replacement makes sense when: parts are getting scarce (especially for Aspire and Electra Elite), maintenance costs exceed cloud-system equivalent, your carrier is retiring copper or PRI at your address, or you need mobile apps and other modern features the NEC can't easily deliver.

The middle path: stage the migration. Keep the NEC running while we build the cloud system in parallel. Cutover when the new system is ready and tested.

What migration looks like

Typical project: 2 to 4 weeks from signed quote to live cutover. We come on-site for discovery, map your extensions and call routing onto the new cloud system, parallel-build everything, then execute the cutover during a weekday morning window. Your NEC stays operational until the new system is verified. Number porting takes 7 business days on the carrier side.

The new system includes features NEC platforms can't easily deliver, mobile and desktop softphone, multi-level auto-attendant, queue callback, hot desking, custom hold music, conference bridges, call recording. None are add-ons; they're standard with our Business plan.

Pricing

• Business plan: $29.99 per user per month. Includes new IP desk phone, full cloud PBX, mobile and desktop softphone, unlimited US and Canada calling.
• Standard plan: $19.99 per line per month. For very small offices.
• Enterprise: custom pricing for 25+ users or specific compliance needs.

Number porting, on-site install, and staff training are included. No long-term contracts. See the full pricing page or learn about our cloud voice service.

Why a Brooklyn-based provider

National providers will sell you a cloud phone system. They won't show up at your office to handle the physical migration. We do, we're Brooklyn-based and our techs are NYC residents. No subcontractors, no offshore call center. The same person you talk to during install is the person you reach for support.

Related, other legacy systems

Avaya · Nortel Norstar / BCM / Meridian · Toshiba Strata / CIX / IPedge

Frequently asked questions